At Arabic Beacon Academy, we strive to provide the best experience and value to our students. We understand that circumstances may change, and we want to ensure a fair refund policy. Please take a moment to familiarize yourself with our refund policy outlined below.
1. Refund Eligibility:
– You can request a full refund within 10 days of payment if:
– No tuition has taken place.
– You have not attended any of your paid classes online.
2. Refund Process:
– To request a refund, please contact our customer support team within the specified 10-day period.
– Provide relevant details of your purchase, such as the course name and payment information, to expedite the refund process.
– Our team will review your request and respond to you within a reasonable timeframe.
3. Refund After 10 Days:
– Requests for refunds made after the initial 10-day period will be reviewed on a case-by-case basis.
– If approved, you will receive a credit note for the value of your remaining classes.
– The credit note can be used towards a future Arabic Beacon Academy online course.
– Credit notes have a validity period of 12 months from the date of issuance.
4. How to Use Credit Notes:
– When you enroll in a future course, inform our customer support team about your credit note.
– The value of the credit note will be applied towards your course fees.
– Any remaining balance, if applicable, can be paid using the available payment methods.
5. Exceptions:
– Please note that certain courses or special programs may have specific refund policies stated separately. These policies will supersede the general refund policy mentioned above.
– Refunds or credits are not applicable to any digital content or materials provided as part of the course.
6. Contact Us:
– If you have any questions or concerns regarding our refund policy, please reach out to our customer support team. We are here to assist you and provide further clarification.
Arabic Beacon Academy reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website or via direct communication to affected individuals.
We value your trust and confidence in choosing Arabic Beacon Academy for your learning journey. We are committed to providing excellent educational experiences and ensuring fairness in our refund processes.